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Why it Matters

Excellent people management is increasingly seen as a vehicle to secure organisational success and is often at the heart of an organisation’s values. Leaders and managers embrace opportunities to empower their workforce and create an environment where employee engagement is possible. This involves keeping staff informed of business objectives; treating each person as a unique individual and asking them what they personally want to achieve within the workplace; listening to and acting upon ideas; practising open, reciprocal communication; and investing in training for staff to provide them with the skills they require to carry out their job role effectively and to encourage future progression. Of course, the behaviour of managers should also always be consistent with the values of the organisation. Employees who feel like a valued member of a team and an instrumental component in driving organisation success find their work personally rewarding and exciting and are more likely to feel a sense of loyalty to the business, resulting in increased productivity.

A diverse workforce that reflects the diverse range of customers, service users and the community in which they are based are more creative, and more innovative. Having a wide range of skills and experience that reflects all of society, including those with disabilities, from varying ethnic backgrounds or offers a balanced gender representation means that businesses are more likely to design products and services for a broader base. Good management practice demands that all employees are managed equally, and development and progression opportunities are provided without bias.

In terms of progression every employee will bring different skills and behaviours to a job when they are recruited, so regular development can help them master their new responsibilities and help them progress.
Offering staff suitable development opportunities can help employers to:
• keep employees motivated in their work
• build loyalty towards your organisation
• provide them with the skills to progress their career
• fill identified skill gaps within your organisation
• help the organisation stay ahead of competitors

Supporter Commitment

Supporters of the Charter are improving people management and progression with the following commitment:

"We value all our employees and will develop fair and inclusive workplaces, investing in the training and development of the workforce, including managers, and inspiring and motivating staff to make sure we are a successful and high performing organisation."

Membership Criteria

Charter members will be expected to provide evidence of:

  • Clear organisational values and expected behaviours that align to the values, which are clearly demonstrated and confidently articulated by the workforce;
  • Leaders and managers have developed a culture that ensure all employees enjoy a positive working life experience;
  • Individual objectives that align with the organisation values and overall objectives;
  • A performance management framework with 1:1 conversation with managers;
  • An organisation development/training plan which ensures that all staff (including managers) receive appropriate training, during paid time, to enable them to do their job effectively, developing and using their skills and experience;
  • Development opportunities to support aspirations for progression;
  • Multi-source feedback and surveys that indicate the workforce feels valued, invested in and developed;
  • Managers’ role profiles which build in time to manage the workforce;
  • An organisation induction programme;
  • Grievance and disciplinary processes in line with ACAS guidance;
  • Leaders protecting the workforce from bullying and harassment.

Help to Achieve It

Resources for improving people management and progression.

Soft skills in hard times: why good people management matters more than ever

The Greater Manchester Good Employment Charter, in partnership with CIPD and Acas, have developed a guide. It discusses the importance, implementation, and effect of positive people management skills.

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Acas Resources

Acas is an independent, publicly-funded organisation that provides up-to-date information, independent advice, high quality training and works with employers and employees to solve problems and improve performance.

As of a partner of the GM Good Employment Charter, Acas has provided a document outlining their resources available to employers including online guidance, open access training, in-company training, and in-depth advisory work across the seven characteristics of good employment.

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CIPD Resources

CIPD is the professional body for experts in people at work, championing better work and working lives by setting professional standards for HR and people development, as well as driving positive change in the world of work. 

Access resources from CIPD, including research and insights, guidance and fact sheets, as well as podcasts and other useful tools to help you understand and meet the seven good employment characteristics set out in the Charter for Greater Manchester.

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The Growth Company Organisational Improvement Resource

The Growth Company Organisational Improvement is a social enterprise business, passionate about enabling growth and prosperity for individuals and businesses.

This document outlines the personalised services they offer to help organisations provide well-being and resilience programmes. These services include consultancy support, one-to-one mentoring and workshops to build better employee support frameworks, which align with the good employment characteristics. 

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Skills for Growth - SME Support

Skills for Growth – SME Support is a fully funded, tailored service delivered through one-to-one consultation and impartial advice, designed to help up-skill your employees and improve business productivity.
This website covers the support available for SME's and individuals, and relevant contact links.

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Other quality standards that will demonstrate good practice in this characteristic are